Privacy Policy

Who we are

Welcome to EsKay Travel Limited. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.eskaytravel.co.uk and use our services.

  1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, postal address, and payment details.
  • Booking Information: Travel preferences, itinerary details, passport information (if required), and emergency contacts.
  • Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
  • Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.
  1. Legal Basis for Processing Data

Under UK GDPR, we process personal data based on:

  • Contractual Necessity: To fulfil travel bookings and provide services.
  • Legal Obligation: To comply with legal or regulatory requirements.
  • Legitimate Interests: For customer service and business improvement.
  • Consent: For marketing communications and optional data collection.
  1. How We Use Your Information

We use the collected data for the following purposes:

  • To process bookings and provide travel-related services.
  • To send confirmation emails, invoices, and service updates.
  • To personalize your experience and provide tailored recommendations.
  • To improve our website and customer support.
  • To comply with legal requirements and protect our rights.
  1. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Airlines, hotels, tour operators, and third-party partners necessary for travel arrangements.
  • Legal Authorities: If required by law or to protect our rights and interests.
  • Marketing Partners: With your explicit consent, we may share your data with third parties for promotions and offers.
  • International Transfers: If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
  1. Data Security

We implement appropriate security measures to protect your personal data. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When no longer needed, your data will be securely deleted or anonymized.

  1. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Correct inaccuracies in your data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your data where legally permissible.
  • Right to Restrict Processing: Request limited use of your data.
  • Right to Data Portability: Receive a copy of your data in a structured format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
  1. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through browser settings.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies and encourage you to review them.

  1. Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@eskaytravel.co.uk
  • Phone: 07768 432 532
  • Address: 77 Penrose Court, 20 Boundaries Road, London SW12 8BY
  • Regulatory Contact: You may also contact the Information Commissioner’s Office (ICO) via https://ico.org.uk/

 

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